Help centre
Frequently asked questions
Everything you need to know about buying a car from us, hiring a vehicle, documents, deposits and payments.
How do I buy a car from Mwinamo Motors?
Browse our cars for sale, open any listing and send an enquiry, or call or WhatsApp us on 0727 110 691. We arrange a viewing and test drive, verify the documents, agree on the price and then complete the transfer and payment with a receipt.
Are the cars inspected before they are listed?
Every vehicle is checked for documents, duty status and general condition before it goes live. We encourage a third-party or workshop inspection before you pay, and we can help arrange one.
How can I confirm the logbook and duty status?
Each listing shows the duty status and whether a logbook is available. Bring your original National ID or passport and KRA PIN when you visit, and we will walk you through the original documents before any money changes hands.
Do you accept trade-ins?
Yes. Send us the make, model, year, mileage and a few photos of your current car through the contact form or on WhatsApp, and our team will give you an indicative valuation.
What payment methods do you accept?
We accept cash, M-Pesa and bank transfer. You will always receive an official receipt for every payment.
Can I hire a car with a professional driver?
Yes. Vehicles marked 'With driver' or 'Self-drive or with driver' come with an experienced, licensed driver. The driver fee is shown on each hire listing and added to the daily rate.
What do I need to hire a car?
You need an original National ID or passport, a valid driving licence held for the minimum number of years shown on the listing, and a refundable security deposit. Some hires also require a KRA PIN certificate.
When is my security deposit refunded?
Deposits are refunded within 3 working days after the vehicle is returned in the agreed condition with the agreed fuel level and no outstanding charges.
What is included in the daily hire rate?
The vehicle, insurance as stated in the hire agreement and the daily mileage allowance shown on each listing. Fuel is charged separately under the full-to-full policy, and extra kilometres are billed at the listed rate.
Do you hire cars for upcountry trips and safaris?
Yes. Our Land Cruiser Prado and Hiace shuttles are popular for safaris and upcountry travel. Tell us your route and dates when you book so we can advise on suitability and any additional charges.
How do I book a hire car?
Choose a vehicle, select your pick-up and return dates, and send the booking form. Our team confirms availability and sends the hire agreement. You can also call or WhatsApp us for instant help.
Do you deliver cars outside Nairobi?
Delivery and collection within Nairobi and to other parts of Kenya are available at an additional cost. Please contact us with your location and we will quote you.
Still have a question?
Our team is ready to help on 0727 110 691 or WhatsApp 0727 670 261.
